Having received a threatening email from the owner of Austin Mac Repair (AKA Texas Mac Repair, we have discussed this situation with our lawyer. After reading the review I posted on this dishonest repair shop, he said that as long as it’s true that I have the right to say it. He also doubts any lawyer in his right mind would take the case against us. If the owner somehow finds such a lawyer, then we are advised to counter sue. Of course, that is what we had intended to do anyway, should this go to court.
It does make me smile that the owner of Austin Mac Repair is worried about my little blog, though I do admit that it comes up high in Google search results. After all, that was my intent when posting my review. I want others who are looking for a reputable Mac repair shop to avoid one that will rip them off. Below I will paste some of the other reviews from yelp.com that are filtered, so you won’t have to go there and find them yourself. I will only post snippets from reviews posted this year.
Oh, and I wanted to add that the owner has posted several glowing reviews of his own business! Here is the one he just posted yesterday (yelp deleted it when they discovered it on June 1st, but you can still see the attempt at the bottom of the filtered reviews), and he has done it several times in the past. You can see all three of his deleted attempts at the bottom of the filtered reviews.
FANTASTIC! This company has the lowest prices in Texas and I have taken advantage of that as many others have and do daily.
The people I met at Austin Mac Repair were friendly, kind, and have turned all repairs around in rocket time.
Excellent, wonderful, and everything else.
For the people that post such bad things I would suggest trying to call them and make peace. Cursing and calling people names never helped anyone.
There is just no way everything stated here could even be true.
These people are sharp. They have a great art gallery too.
From someone who knows these people take it from me that they are a great company.
I have worked there so please take it from me that these guys know what they are doing.
Every company has a failure rate but this companies rate is low. Most people are thrilled to get things done for so cheap.
Jesus was a maker of Peace. We should be too.
The above fake review is just one example and further proves that the rest of the glowing reviews are probably fake too!! I also wanted to point out that besides the fake review above, there is no other positive review from this year. All the glowing reviews (and some are sickeningly sweet) are from 2010 and most are 2009. Like I’ve said in previous post, the owner seems to be getting worse every year.
I also need to add that yellowpages.com did have 2 negative reviews before the owner of Austin Mac Repair posted the same fake review as I posted above (see for yourself here). But the worst thing is that whoever is running yp.com decided to remove the 2 negatives (one of which was mine), but they left his bogus glowing review, even after I reported it. tsk tsk yellowpages.com. I can’t help but wonder what other truthful negative reviews you have deleted for Austin Mac Repair. This same fake review is also posted at Austin City Search. I have also reported it to them, so let’s see how long it takes for them to remove the bogus review.
For those of you naysayers who are determined in thinking all of us are just bad people who like to say mean things, and decide to use Austin Mac Repair anyway? Be sure to back up your hard drive first, even if you know nothing is wrong with it. Then if they do come back and say anything is wrong with your hard drive, take your computer back and have the drive tested elsewhere. The owner obviously thinks that bad hard drives are almost always the culprits. Either that or the memory. He doesn’t seem to think he has to test anything else, and he actually can’t, not possessing the necessary diagnostic equipment. You have been warned. Go to Austin Mac Repair at your own risk.
And here are examples of what he has actually done to other customers besides me and my husband.
Monica J on 5/18/2011
“i wish I had read this thread before going to Austin Mac Repair. They were not kidding about that one guy not knowing how to interact with people. The customer service practices of this establishment left much to be desired.
I took my iPhone 3GS to have the cracked screen replaced, and they fixed it alright, but then the backlight went out. I told him that it was working fine before we took it in, but he just offered to fix it for a discount. Went ahead and left it for further repairs, and after resetting the whole phone, the problem was not fixed.”
Alan V on 5/14/2011
If you are planning on taking your apple product here, do it at your own risk. My iPod was working just fine prior to taking it to Austin Mac Repair. All I needed was a new screen. All these problems started to happen AFTER Les and his guys had my iPod. I left feeling like I got short handed, and had that bitter taste in the back of my mouth that can only come from sub standard customer service and dealing with a business owner that seems to hold his paying customers in contempt.
I sure would hate it if I brought a $1000 + macbook pro here for repair. Spend the extra few bucks and go to the Apple store of Austin MacWorks on 5h St.
The rest of the excerpted reviews are in the filtered list (which you can access below the last allowed review)
Jenny S on 3/9/11 (and she’s afraid of the owner)
Everyone wants to give people the benefit of the doubt but PLEASE LISTEN TO US. WE WERE JUST LIKE YOU AND LOOK WHAT HAPPENED.
I feel so stupid for not believing these reviews before I went. I always thought only the unhappy people go out of their way to write reviews so it is always unfair and rigged and usually bad.
you know there is something ASKEW when I can’t even write a extensive review because I am scared these people and Les are going to read this, know who I am, and either ruin my computer or not return my computer(Les tried this before). Imagine what these people had to do and say to make someone develop complete paranoia.
Shane A on 2/28/2011
I feel these people are on a different planet than I am. I don’t know what the owner’s name is. But from the description of some of the other people on here,I am pretty sure he is the person I talked to. The guy is an absolute jerk, this is the worst experience with a service company I have ever had. The guy I talked with needs to take a class on how to interact with the human race. I don’t know how they are in business. I agree totally with Elise R and Josh M. This was the exact same experience I had with these folks. I Joined Yelp just so I can warn everyone about this place. Do yourself a favor and take your repairs anywhere but here. And I leave you with a quote ” If you meet more than 2 a**holes in one day you can probably see one of them in the mirror” This guy probably meets 10 a day, I hope he reads this
Selena R on 2/10/2011
Absolutely do not bring your machine to this place. While they do have quick turn around time, they are rude, judgmental and defensive. The input for my cd drive was partially blocked – it was had to get discs in and out of the machine, but the drive itself worked perfectly. i took it in, described the problem, and came back to get it and they had replaced the drive and HADN’T fixed the problem I’d had in the first place. Apparently, they had thrown my old drive away, so they couldn’t even prove that any work had been done for the $200 I gave them. The only evidence of “work” was some physical damage to the computer case around the cd drive input. Andrew, the person who worked on my machine assured me that the drive was completely unworkable and the only thing to do was replace it, which was an outright lie. After he finally fixed the problem I had gone in for, he said “all you have to do if this happens again is get something in there to unbend the plastic.” This after I’ve paid for a new drive and after he’d been disrespectful to me.
Will B on 1/21/2011
My hard drive went out on my Mac so i brought my tower in to them to take it out and get the info off of it, keep in mind that this is a 150 GB hard drive they said it was bad and i need to get a new one I said OK left it with them a day loather i got a phone call saying that they could pull off the stuff of the old hard drive i was like great! They said it toke 10 hrs to get all that info all the hard drive. So after 4 days a new hard drive and $750 dollars latter. (makes me sick) I got it back payed the man who was rude and shot me a lot of BS, and was rude.
When i got home turn on the tower i was think so i put the old hard drive in with the new one and it worked! and so i downloaded all my info and programs (which they said the could not do in less the 1 hr not 10 hr)
These guys are bad to do business with, Don’t trust.
There are many more scary reviews, but they are in previous years. There are a bunch from 2010, but you can read them and those above for yourself. Just visit yelp.com.
And when the owner comes back to see if I caved after his threat, you don’t scare me. And you asked for this by not doing the right thing. You said in your message that you’ve always been nice and have done the right thing. Not according to your treatment of my husband. And not according to the many other people you have burnt in Austin. I just wish some of those people would also find my blog and contact me. Your backing would help when/if this goes to court.
ETA that I have included the actual answering machine message the owner left last year, for anyone who would like to hear his threats to my husband. That link is in the initial review I wrote, which is linked at the top of this post. I also wanted to state that after hearing from his lawyer that posting truthful reviews are within our rights, George finally posted about this on his own blog. So now you can read all this from him directly. He also posts the phone message that I posted, in addition to another message that the owner also left. The first message is 1:15 and the second one is just under two minutes. Here is the link to his blog: http://grilldog.com/austin-mac-repair-unauthorized-mac-repair-center-austin-review/